Navigating through COVID-19
Culkin Plumbing and Heating is committed to caring for the health and well-being of our partners and customers and playing a constructive role in supporting local health workers. No out of hours or call out charges for NHS or emergency service workers plus 20% off local rates.
Is Culkin Plumbing and Heating taking Bookings?
In line with government guidance, we are continuing to provide essential and emergency maintenance, as long with time sensitive jobs in void properties that would cause disruption if not completed. We’re taking steps to minimise non-essential contact and using enhanced PPE.
Examples of work we are undertaking;
Leaks, boiler breakdowns, blocked plumbing, no hot water, gas safety inspections, urgent upgrades, urgent repairs, legally required safety compliance such as gas safety inspections, washing machine repair.
Examples of work we have/would decline;
Bathroom upgrades, cosmetic upgrades, replacement of currently fully operational systems, non urgent maintenance, projects in occupied homes, new bathrooms new en suites, plumbing for projects that do not currently need t commence.
You an appointment booked - will it still go ahead?
In line with government guidance, we’re taking steps to minimise non-essential contact. If you booking is for non essential work we will contact you to postpone the work.
So that everyone knows where they stand, we’ll confirm all cancellations either by email and/or telephone call.
What you need to do
Our engineers can still help you if you have an emergency. You must let us know if you (or your tenants) think you/they could be at risk of Covid-19 or are self-isolating so we can take proper safety precautions to protect both you and our engineers.
We’re operating a policy of no late cancellation fees.
You will be able to re book later.
Booking a new job
When you book an emergency engineer appointment we’ll ask you if:
You or anyone in your/the home has been diagnosed with coronavirus.
You or anyone else in your/the home is self-isolating
Anyone in your/the home is at higher risk – i.e. over 70, respiratory disease, diabetes etc.
Do you think you might have coronavirus? Do any tenants/other residents think they may have coronavirus.
If you answer ‘yes’ to any of these questions then we will assess your need for an engineer visit and additional precautions that might be possible
If your circumstances change between a booking and a job you must contact us. Our engineer may also call you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.
When an engineer does visit a customer’s home, they’ll take additional precautions – including hand-washing – before, during and after the appointment. They’ll protect you and your family members by keeping a safe distance at all times – and we ask you to do the same.
Protection from spreading the virus.
Our engineers began social distancing as a company policy one week before the government introduced mandatory measures.
Our engineers are following government guidance and above and beyond this we are wearing enhancing PPE.
No non essential operatives in operation (e.g. no apprentices on site no revisits by estimator, communications by estimator and staff via phone).
Culkin Plumbing and Heating employees defined as second tier key workers by the UK Government
On Friday, 20th March, the UK Government defined a list of key workers whose efforts will be essential as the UK responds to the ongoing coronavirus outbreak. This list included utilities workers.